Refund policy

Return & Refund Policy

Last Updated: September 13, 2026

This Return & Refund Policy applies to purchases made through doomstore.in, operated by H & R Ventures under the brand name Doom Store.

1. Return & Refund Eligibility

We accept return, replacement or refund requests for eligible products that are:

  • Damaged during delivery
  • Defective
  • Not working upon receipt
  • Missing essential parts
  • Significantly different from the product ordered

The issue must be reported within 2 days of delivery.

Products damaged due to misuse, accidental damage or improper handling may not qualify.

2. Time Limit

Customers must contact us within 2 days from the date the order is delivered.

Requests submitted after this period may not be accepted.

3. How to Request a Return

To request a return, replacement or refund:

  1. Contact us at doomstorein@gmail.com within 2 days of delivery.
  2. Provide your order number.
  3. Explain the issue with the product.
  4. Provide clear photographs or a video showing the problem when requested.
  5. Wait for our confirmation and return instructions before sending the product back.

Please do not send a product back without contacting us first.

4. Replacement

If the issue is verified and the product is eligible, we may offer a replacement where a replacement is available.

If a replacement is unavailable, we may offer a refund or another appropriate resolution.

5. Refunds

If your refund request is approved, the applicable refund will generally be processed through the original payment method or another appropriate method where necessary.

The time required for the refund to appear in your account may depend on the payment provider or bank.

6. Non-Returnable / Non-Refundable Situations

A return, replacement or refund may not be available where:

  • The issue is reported after 2 days from delivery
  • The product was damaged through misuse or accidental damage
  • The product was modified or altered
  • The product was improperly used or handled
  • The product is returned without prior approval
  • The issue is caused by normal wear and tear
  • The product does not meet the eligibility requirements of this policy

7. Order Cancellation

If you wish to cancel an order, contact us as soon as possible at doomstorein@gmail.com.

Cancellation requests can only be accepted where the order has not already been processed or shipped.

Once an order has been processed or shipped, cancellation may no longer be possible.

8. Return Shipping

If a return is approved, we will provide the applicable return instructions.

Return shipping arrangements may depend on the reason for the return and the circumstances of the case.

9. Refund for Undelivered/Cancelled Orders

Where an eligible order is cancelled by us or cannot be fulfilled, any applicable refund will be processed according to the circumstances of the order.

10. Contact Us

H & R Ventures
Brand: Doom Store
Address: Kotghat Narghat, Mirzapur, Uttar Pradesh – 231001, India
Phone: 6387741892
Email: doomstorein@gmail.com
Website: doomstore.in